Considering a Customer Service Representative job? The overview below is designed to tell you more about the field, including the types of jobs available, skills required, typical salary range, and current industry trends.

Customer service representatives account for virtually all public to business contact in every industry, helping customers with technical support, placing orders and even handling health matters. It takes a thick skin and love for helping others to be a successful customer service representative, but the reward is the satisfaction of solving problems and helping customers get what they need.

Customer Service Representative Overview

As a customer service representative, you will respond to customer questions, concerns and complaints via phone, email, chat and in-person at your business location. Because every industry that serves customers needs customer service representatives, you can choose to work in any field that interests you, performing the following duties:

  • Understanding customer issues
  • Responding appropriately with troubleshooting tips, answers to questions or helping to place orders
  • Staying positive and helpful through a wide range of customers and personalities
  • Entering data to record information about customer contacts, such as name, issue and contact information

Customer Service Representative Salary and Outlook

Customer service representatives are growing as fast as the national job average, according to the Bureau of Labor Statistics. This job typically requires a high school degree and has a median wage of $14.70 per hour, or $30,580 per year.

If you like helping others and can keep a smile on your face in all situations, you could enjoy the fast pace and detail oriented work of a customer service representative. Answering questions, solving problems and making customers happy are all part of what makes jobs in this field so popular.

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