We’re here for support 7 days a week.

At the top of any page of ResumeHelp, to the right, you will see a link that says “sign in.” Click through to enter your email address and password.

Recovering or resetting your password is simple. All you have to do is send us your email address to get started. If the email you enter is not registered with us, double check to make sure you are using the same email you registered your account with.

Sure! Simply log into your account and click on “Settings” in the upper right corner. You’ll see a “Change password” link to the left in the account overview section.

You can pay with your credit card. Unfortunately, we don’t accept other forms of payment at this time, including Venmo, Zelle, PayPal, prepaid cards or debit cards.

There are a number of ways our charges might appear, including:

• RBK*ResumeHelp*
• Resumehelp
• Resumehelp.com
• ITB*Resumehelp

First, you should make sure your card information is correct. If you are still having trouble with your card, the most common problem we’ve encountered involves payment restrictions your bank might have put in place. You should call your bank to ask why the attempted payment did not go through.

Start by signing in. Navigate to the top of the page, and scroll over the option “My Documents.” Then, click on “Resumes” or “Cover Letters” depending on what you need.

There you will find a list of the documents you’ve created. Above each one there are a number of icons. Click on the printer icon (the fourth from the left). You can also email the document to yourself or a friend by clicking the third icon.

Absolutely! First, click “Create a New Resume,” then select “Start from scratch.” After you choose a template, you will have the option to “Upload and edit my old resume.”

Keep in mind our Builder only accepts certain formats. File types that work are .doc, .docx, PDF, ODT, HTM, RTF or TXT.

Make sure you are signed in. Then, go to the navigation menu at the top of the page. Scroll over the option “My Documents.” Click on “Resumes” — or “Cover Letters” if that is what you want.

You will see a list of the documents you’ve created. Above each one there are a number of icons. Scroll over the second to last icon, which is an arrow pointing down. It will expand to say “Download.” Click through and choose your file format: PDF, text file or HTML.

When you are editing your resume, the formatting tools are on the right, underneath templates. You will get a greater variety of options by clicking the “custom” button.

One of the many benefits of starting an account with ResumeHelp is the opportunity to connect with the community. When you’re logged into your account, click “Settings” in the top right menu. Then, along the top of the page, you’ll see the menu option “Community.” Click through to see the latest conversation about resumes, cover letters, interviewing, career transitions and more.

You can also click “Search the community” or “Ask a career coach” from your account dashboard.

On our site, you have the option to download your resume as a PDF, text file or HTML. Ask the recipient which file format they would prefer. If you’d like to test the file before sending, email it to yourself, or a friend, to make sure they can open it.

There are many reasons this may be happening. The most common solutions are:

• Refreshing the page or clearing your browser’s cache.
• Switching your browser to “incognito” mode.
• Checking to see whether you are behind a firewall.

Aside from always hitting “Save” before you leave the website, you can do the following:

• Clear your browser’s cache.
• Use Google Chrome to log into your account (if you aren’t already).
• Check your internet connection to make sure it's stable.

If all methods fail, don’t hesitate to contact us.

It’s hard to diagnose the problem without more information. As a start, you may want to fully shut down your computer, unplugging it from the wall and waiting at least 20 seconds before plugging it back in.

The Full Access plan is our most robust subscription tier. With it, you can:

• Create as many resumes and matching cover letters as you would like.
• Download and print your resumes and cover letters — perfect for bringing along to the job interview.
• Ask for feedback and guidance on any aspect of your job search from professional resume writers and career coaches in the ResumeHelp community.
• Instantly check your resume for grammar and spelling mistakes with our special features.
• Store your resumes and cover letters in our system, so you can return to them at any time as you apply for different jobs.
• Select from thousands of resume and cover letter examples to inspire your job hunt.

Check your email and spam/junk folders to make sure you didn’t receive an email when the account was set up. Then, try to log-in using your email address and passwords you might have used when setting up your account.

Ultimately, if you are certain you never created an account, please reach out to us.

You can cancel your subscription in a few easy steps:

1. Sign into your account.
2. Scroll up toward the top of this page to the section called “Send us a message by email.”
3. Under “Select a message,” click on “Cancel.” Then, click “Cancel subscription.”
4. You’ll have the option of chatting with a live agent to help resolve any problems you’re facing. If you’d still like to cancel, simply enter your email and hit “Cancel subscription.”

Sometimes cancellation emails are sent to your provider’s spam or junk folder. Check those folders, and if you still don’t see the confirmation, you can reach out to us to confirm.

Yes! If you are a resident of California, you can request we delete all of the information we have in our records. To make a request, make sure you are signed into your account, then navigate to our privacy policy page. Scroll down to section 6(e) and follow the instructions.