Customer Service Cover Letter Examples and Writing Tips

Key tips for your customer service cover letter

Make the best of your customer service cover letter by following these tips:

• Tailor your cover letter to the job. No two customer service jobs are the same, so read the job description carefully to see what the employer is looking for in a candidate. Highlight skills, experiences and accomplishments that are relevant to that job posting and will impress the hiring manager reading your cover letter.
• Research the company. An important part of writing a cover letter is to mention why you want to work for that company specifically. Have you always been interested in the products they sell? Did you read about their goals in an article or on their website? Learn more about the company you’re applying to and mention the things that caught your eye in your cover letter.
• Review and proofread your cover letter. Before you submit your customer service cover letter (and resume), make sure it doesn’t have any typos or grammatical errors — they can affect your job application. Luckily for you, our Cover Letter Builder has a spell-checking tool to help you do this in a few minutes.

How to format your customer service representative cover letter

Content isn’t the only thing that makes a good cover letter. Make sure your document looks its best with these formatting tips and land the customer service representative role you desire:

• Use a professional font. This isn’t the time to use Comic Sans or Papyrus. Stick to professional fonts like Arial, Verdana and Times New Roman, and make sure it’s the same font you’re using in your resume. These fonts make it easier for applicant tracking systems (ATS) to read your application.
• Keep the spacing consistent. Follow the lead of our customer service cover letter samples and use a single-space layout with double-spacing between paragraphs.
• Make sure the letter is aligned correctly. Most of your text, from the hiring manager’s contact information to the sign-off, should be aligned to the left. The only area that might be centered is the header, depending on the cover letter template you’re using.
• Download your cover letter in the right format. Read the job description to see if the employer has a preferred file format. Generally, however, most prefer cover letters and resumes as a PDF or Word document.

For more formatting tips and examples, check our How to Format a Cover Letter page.

How to write your customer service cover letter

Follow our expert tips and the text format of a customer service cover letter template below to write a strong cover letter:

1. Heading

Start your cover letter with a header that lists your contact information including your phone number and any professional networking links, like your LinkedIn profile. Follow the same format as a business letter and add the hiring manager’s contact information, including their job title and the company’s physical address.

2. Salutation

Search for the hiring manager’s name on the company’s website or LinkedIn, so you can address the letter to them and make it more personalized. Salutations like “To Whom It May Concern” or “Dear Hiring Manager” should be avoided, as they aren’t considered professional anymore.

If finding the hiring manager’s name is difficult, then address your customer service cover letter to the department or human resources (e.g. Dear Customer Service Department or Dear Human Resources).

3. Opening paragraph

The customer service representative opening paragraph needs a hook so that the recruiter keeps reading. Sure, you can start with, “I am excited to apply for your customer service representative position,” but many other job seekers will use the same approach. This applicant initially launches into how he is suited for the job, using measurable metrics to discuss how he benefited his last company.

Dear Mr. Brown,

When I first started as a customer service representative at my last call center job, I immediately became one of the most valuable members of the team. I pulled in customer satisfaction ratings up to 40% higher than my team members, and in more than 80% of cases, I was able to help the customer in a satisfactory way — nearly 20% higher than anyone else in the organization. I want to bring those same customer service skills to PubInc by applying for your customer service position.

4. Second paragraph

Now that the hiring manager is suitably invested in reading your entire cover letter, you can go into discussing more reasons that your job application should be the one they choose. Choose a few key skills and pieces of knowledge from your resume that make you the ideal candidate, and dive deeper into your customer service experience.

Over eight years of experience, I have developed a unique way of ensuring a positive customer experience, and a significant portion of that is my knowledge of active listening skills and problem-solving skills. Customers regularly report that they feel like I actually care about their problems, and in this manner, I can get to the bottom of any customer complaints and quickly fix them.

5. Closing and sign off

Lastly, you need to incorporate a call to action that directly asks for an interview. You can use many different types of wording, but the cover letter sample takes a straightforward approach: “I look forward to talking to you,” as though the interview has already been scheduled. It’s a great way to display confidence and nudge the interviewer towards actually contacting you.

My skills as a customer service representative and call center experience have given me a wide breadth of knowledge which I am excited to bring to your company. I look forward to talking to you about how I can benefit your company as one of your customer service representatives.

Sincerely,
Wayne Buttars

For more information and examples, read our How to Write a Cover Letter article.