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Every job application needs a cover letter. Use our professional tips and examples to create a customer service representative cover letter that’s eye-catching.
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One of the best ways to write a professional cover letter is to review job-related examples. Here are more customer service industry cover letters.
Make the best of your customer service cover letter by following these tips:
Content isn’t the only thing that makes a good cover letter. Make sure your document looks its best with these formatting tips and land the customer service representative role you desire:
For more formatting tips and examples, check our How to Format a Cover Letter page.
Follow our expert tips and the text format of a customer service cover letter template below to write a strong cover letter:
Start your cover letter with a header that lists your contact information including your phone number and any professional networking links, like your LinkedIn profile. Follow the same format as a business letter and add the hiring manager’s contact information, including their job title and the company’s physical address.
Search for the hiring manager’s name on the company’s website or LinkedIn, so you can address the letter to them and make it more personalized. Salutations like “To Whom It May Concern” or “Dear Hiring Manager” should be avoided, as they aren’t considered professional anymore.
If finding the hiring manager’s name is difficult, then address your customer service cover letter to the department or human resources (e.g. Dear Customer Service Department or Dear Human Resources).
The customer service representative opening paragraph needs a hook so that the recruiter keeps reading. Sure, you can start with, “I am excited to apply for your customer service representative position,” but many other job seekers will use the same approach. This applicant initially launches into how he is suited for the job, using measurable metrics to discuss how he benefited his last company.
Dear Mr. Brown,
When I first started as a customer service representative at my last call center job, I immediately became one of the most valuable members of the team. I pulled in customer satisfaction ratings up to 40% higher than my team members, and in more than 80% of cases, I was able to help the customer in a satisfactory way — nearly 20% higher than anyone else in the organization. I want to bring those same customer service skills to PubInc by applying for your customer service position.
Now that the hiring manager is suitably invested in reading your entire cover letter, you can go into discussing more reasons that your job application should be the one they choose. Choose a few key skills and pieces of knowledge from your resume that make you the ideal candidate, and dive deeper into your customer service experience.
Over eight years of experience, I have developed a unique way of ensuring a positive customer experience, and a significant portion of that is my knowledge of active listening skills and problem-solving skills. Customers regularly report that they feel like I actually care about their problems, and in this manner, I can get to the bottom of any customer complaints and quickly fix them.
Lastly, you need to incorporate a call to action that directly asks for an interview. You can use many different types of wording, but the cover letter sample takes a straightforward approach: “I look forward to talking to you,” as though the interview has already been scheduled. It’s a great way to display confidence and nudge the interviewer towards actually contacting you.
My skills as a customer service representative and call center experience have given me a wide breadth of knowledge which I am excited to bring to your company. I look forward to talking to you about how I can benefit your company as one of your customer service representatives.
Sincerely, Wayne Buttars
For more information and examples, read our How to Write a Cover Letter article.
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Create a professional resume and marketing manager cover letter with our tools, templates and examples.
What you write in a customer service cover letter will depend on the job. So ask yourself, what is the employer who posted this job opening looking for? Do they want a customer service rep who has experience in sales? Do they want someone who can work under pressure and handle a large number of customer inquiries in a short period of time? Or are they looking for someone with call center experience?
Tailor your cover letter to the skills, work experience and qualifications the prospective employer values to increase your chances of joining their customer service team. The job posting is not just the place where you apply but a guideline to what should be included in your cover letter and resume.
For a visual guide, take a look at a customer service representative cover letter sample, like the ones featured on this page, to see what it includes and how it’s written.
Here are some universal customer service skills you can include in your cover letter:
The customer service role you’re applying for may have different or additional skills listed but the ones mentioned above are some of the most sought-after hard skills and soft skills.
There are different ways you can make your cover letter interesting even if you’re applying for a customer service position with no experience. For one, keep in mind that experience isn’t just gained from a professional setting. Did you volunteer somewhere where you had to help people or answer questions? Did you plan or participate in large fundraisers where you put your negotiation skills to practice? These all count!
Focus on the skills you have that will be of value to the prospective employer and show genuine enthusiasm for the chance to grow more as a customer service professional.
It’s always a good idea to write a csr cover letter that goes along with your customer service resume. A cover letter shows that you’re serious about wanting this job, and it allows you to expand upon your talents and what you excel at. You can use the ResumeHelp Cover Letter Builder if you’re not sure where to start.
Ideally, you should try to keep your cover letter at between half a page and 3/4 of a page. If you go longer than a page, then it might be too much for a hiring manager, and if you go shorter than half a page, then there’s a lot of white space that can make you seem underqualified at first glance. A great cover letter will be long enough to cover your skills and achievements, but not so long it gets passed over.
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