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Customer Service Cover Letter Examples and Writing Tips

Every job application needs a cover letter. Use our professional tips and examples to create a customer service representative cover letter that’s eye-catching.

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By Maria Correa 4 minute read

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More customer service cover letter templates

One of the best ways to write a professional cover letter is to review job-related examples. Here are more customer service industry cover letters.

Key tips for your customer service cover letter

Make the best of your customer service cover letter by following these tips:

  • Tailor your cover letter to the job. No two customer service jobs are the same, so read the job description carefully to see what the employer is looking for in a candidate. Highlight skills, experiences and accomplishments that are relevant to that job posting and will impress the hiring manager reading your cover letter.
  • Research the company. An important part of writing a cover letter is to mention why you want to work for that company specifically. Have you always been interested in the products they sell? Did you read about their goals in an article or on their website? Learn more about the company you’re applying to and mention the things that caught your eye in your cover letter.
  • Review and proofread your cover letter. Before you submit your customer service cover letter (and resume), make sure it doesn’t have any typos or grammatical errors — they can affect your job application. Luckily for you, our Cover Letter Builder has a spell-checking tool to help you do this in a few minutes.

How to format your customer service representative cover letter

Content isn’t the only thing that makes a good cover letter. Make sure your document looks its best with these formatting tips and land the customer service representative role you desire:

  • Use a professional font. This isn’t the time to use Comic Sans or Papyrus. Stick to professional fonts like Arial, Verdana and Times New Roman, and make sure it’s the same font you’re using in your resume. These fonts make it easier for applicant tracking systems (ATS) to read your application.
  • Keep the spacing consistent. Follow the lead of our customer service cover letter samples and use a single-space layout with double-spacing between paragraphs.
  • Make sure the letter is aligned correctly. Most of your text, from the hiring manager’s contact information to the sign-off, should be aligned to the left. The only area that might be centered is the header, depending on the cover letter template you’re using.
  • Download your cover letter in the right format. Read the job description to see if the employer has a preferred file format. Generally, however, most prefer cover letters and resumes as a PDF or Word document.

 

For more formatting tips and examples, check our How to Format a Cover Letter page.

How to write your customer service cover letter

Follow our expert tips and the text format of a customer service cover letter template below to write a strong cover letter:

1

Heading

Start your cover letter with a header that lists your contact information including your phone number and any professional networking links, like your LinkedIn profile. Follow the same format as a business letter and add the hiring manager’s contact information, including their job title and the company’s physical address.

2

Salutation

Search for the hiring manager’s name on the company’s website or LinkedIn, so you can address the letter to them and make it more personalized. Salutations like “To Whom It May Concern” or “Dear Hiring Manager” should be avoided, as they aren’t considered professional anymore.

If finding the hiring manager’s name is difficult, then address your customer service cover letter to the department or human resources (e.g. Dear Customer Service Department or Dear Human Resources).

3

Opening paragraph

The customer service representative opening paragraph needs a hook so that the recruiter keeps reading. Sure, you can start with, “I am excited to apply for your customer service representative position,” but many other job seekers will use the same approach. This applicant initially launches into how he is suited for the job, using measurable metrics to discuss how he benefited his last company.

Dear Mr. Brown,

When I first started as a customer service representative at my last call center job, I immediately became one of the most valuable members of the team. I pulled in customer satisfaction ratings up to 40% higher than my team members, and in more than 80% of cases, I was able to help the customer in a satisfactory way — nearly 20% higher than anyone else in the organization. I want to bring those same customer service skills to PubInc by applying for your customer service position.

4

Second paragraph

Now that the hiring manager is suitably invested in reading your entire cover letter, you can go into discussing more reasons that your job application should be the one they choose. Choose a few key skills and pieces of knowledge from your resume that make you the ideal candidate, and dive deeper into your customer service experience.

Over eight years of experience, I have developed a unique way of ensuring a positive customer experience, and a significant portion of that is my knowledge of active listening skills and problem-solving skills. Customers regularly report that they feel like I actually care about their problems, and in this manner, I can get to the bottom of any customer complaints and quickly fix them.

5

Closing and sign off

Lastly, you need to incorporate a call to action that directly asks for an interview. You can use many different types of wording, but the cover letter sample takes a straightforward approach: “I look forward to talking to you,” as though the interview has already been scheduled. It’s a great way to display confidence and nudge the interviewer towards actually contacting you.

My skills as a customer service representative and call center experience have given me a wide breadth of knowledge which I am excited to bring to your company. I look forward to talking to you about how I can benefit your company as one of your customer service representatives.

Sincerely, Wayne Buttars

For more information and examples, read our How to Write a Cover Letter article.

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Cover letter customer service do’s and don’ts

Do
  • Show enthusiasm for the job and company in your cover letter.
  • Highlight skills important to the customer service job.
  • Focus the cover letter on what you can do for the company, not what they can do for you.
Don't
  • Repeat the same information written on your resume.
  • Mention experience that isn’t relevant to the job or the employer.
  • Write a cover letter that’s more than a page long.

Create your marketing cover letter (and resume) with our help

Create a professional resume and marketing manager cover letter with our tools, templates and examples.

  • Cover Letter Builder: Our expert-generated content and tips will help you write a cover letter in just a few minutes.
  • Cover Letter Templates: Choose the best design for your customer service cover letter.
  • Cover Letter Examples: Find additional samples similar to our customer service cover letter examples.
  • Resume Builder: Make sure your cover letter for marketing manager roles looks its best with our formatting guidelines.
  • How to Make a Resumer: We teach you how to write your resume section by section.
  • Resume Templates: Make sure your resume design matches with your customer service cover letter.
  • Resume Formats: There are three ways you can write your resume. Learn which fits you best.

FAQ: Customer service cover letter

What you write in a customer service cover letter will depend on the job. So ask yourself, what is the employer who posted this job opening looking for? Do they want a customer service rep who has experience in sales? Do they want someone who can work under pressure and handle a large number of customer inquiries in a short period of time? Or are they looking for someone with call center experience?

Tailor your cover letter to the skills, work experience and qualifications the prospective employer values to increase your chances of joining their customer service team. The job posting is not just the place where you apply but a guideline to what should be included in your cover letter and resume.

For a visual guide, take a look at a customer service representative cover letter sample, like the ones featured on this page, to see what it includes and how it’s written.

Here are some universal customer service skills you can include in your cover letter:

The customer service role you’re applying for may have different or additional skills listed but the ones mentioned above are some of the most sought-after hard skills and soft skills.

There are different ways you can make your cover letter interesting even if you’re applying for a customer service position with no experience. For one, keep in mind that experience isn’t just gained from a professional setting. Did you volunteer somewhere where you had to help people or answer questions? Did you plan or participate in large fundraisers where you put your negotiation skills to practice? These all count!

Focus on the skills you have that will be of value to the prospective employer and show genuine enthusiasm for the chance to grow more as a customer service professional.

It’s always a good idea to write a csr cover letter that goes along with your customer service resume. A cover letter shows that you’re serious about wanting this job, and it allows you to expand upon your talents and what you excel at. You can use the ResumeHelp Cover Letter Builder if you’re not sure where to start.

Ideally, you should try to keep your cover letter at between half a page and 3/4 of a page. If you go longer than a page, then it might be too much for a hiring manager, and if you go shorter than half a page, then there’s a lot of white space that can make you seem underqualified at first glance. A great cover letter will be long enough to cover your skills and achievements, but not so long it gets passed over.

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Maria Correa Profile
WRITTEN BY Maria Correa

Maria Correa is a Puerto Rico-based Content Writer with ample background in digital marketing and copywriting. She graduated from the University of Puerto Rico with a B.A. in English and enjoys making information accessible to others.

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