When you work in customer service, many of your skills are going to be soft skills, such as communication and interpersonal abilities. Make sure these same abilities come out in a cover letter for a customer service job application, following these tips.
It’s always helpful to have a cover letter example to work from when writing your own. Here’s a short cover letter that you can use as a foundation:
Dear Mr. Smith,
When I first started as a customer service rep at my last call center job, I immediately became one of the most valuable members of the team. I pulled in customer satisfaction ratings up to 40% higher than my team members, and in more than 80% of cases, I was able to help the customer in a satisfactory way – nearly 20% higher than anyone else in the organization. I want to bring those same customer service skills to [Company Name] by applying for your customer service position.
Over more than eight years of experience, I have developed a unique way of ensuring a positive customer experience, and a significant portion of that is my knowledge of active listening skills and problem-solving skills. Customers regularly report that they feel like I actually care about their problems, and in this manner I can get to the bottom of their problems and quickly fix them.
My skills as a customer service representative and call center experience have given me a wide breadth of knowledge which I am excited to bring to your company. I look forward to talking to you about how I can benefit your company as a customer service agent.
This might be shorter than the customer service cover letter you’ll end up writing, but it’s a good starting point.
You should always start your cover letter with a header that lists your contact information including your phone number and any professional networking links like your LinkedIn profile. When you greet the hiring manager’s name, never use generic phrases like “To whom it may concern”. From here, you can start writing the letter.
First paragraph: Introduce yourself with a hook and list your best achievements.
The first paragraph needs a hook so that the recruiter keeps reading. Sure, you can start with, “I am excited to apply for your customer service representative position,” but many other job seekers will use the same approach. This applicant initially launches into how he is suited for the job, using measurable metrics to discuss how he benefited his last company.
Second paragraph: Give more information about how you’re the best fit for the job.
Now that the hiring manager is suitably invested in reading your entire cover letter, you can go into discussing more reasons that your job application should be the one they choose. Pull from your resume examples, choosing a few key skills and pieces of knowledge that make you the ideal candidate. If you want to list extra key achievements, then list them underneath the second paragraph in bullet points. Make sure you’re gearing them towards the job posting, not just listing random skills.
Third paragraph: Call to action
Lastly, you need to incorporate a call to action that directly asks for an interview. You can use many different types of wording, but the cover letter sample takes a straightforward approach: “I look forward to talking to you,” as though the interview has already been scheduled. It’s a great way to display confidence, and nudge the interviewer towards actually contacting you.
It’s always a good idea to write a cover letter that goes along with your customer service resume. A cover letter shows that you’re serious about wanting this job, and it allows you to expand upon your talents and what you excel at. You can use the ResumeHelp cover letter builder if you’re not sure where to start.
Ideally, you should try to keep your cover letter at between half a page and 3/4 of a page. If you go longer than a page, then it might be too much for a hiring manager, and if you go shorter than half a page, then there’s a lot of white space that can make you seem underqualified at first glance. A professional cover letter will be long enough to cover your skills and achievements, but not so long it gets passed over.
Even if you don’t have a lot of technical experience, you can still use this cover letter template to build a great cover letter. If you’re short on professional work history, highlight the relevant skills you already have, and how you’ve applied them to other experiences, whether it’s academic programs, internships, or even volunteer work.