While getting entry-level customer service jobs can be relatively easy, getting promotions within the industry usually isn’t as easy. To earn promotions and advance your career in customer service, you need to develop a stellar customer service resume.
To help you stand out to hiring managers and establish a successful career, we’ve put together a list of essential skills for customer service.
Customer service representatives have a number of soft skills and hard skills that you can list on your resume. Listed above are some of the common soft skills. However, you’ll want to also include some hard skills or technical skills. We’ll go over some of these in the next section.
The list of customer service skills goes on and on. However, to make your resume brief and easy to read, include your most relevant skills. Additionally, make sure to tailor your resume to the job you are applying for. If they are looking for a candidate with experience in Microsoft Excel and you possess that skill, make sure to include it on your resume.
To improve your customer service skills, it’s important to stay positive and refrain from saying things like “no”, “I can’t”, “I don’t know”, or other similar statements. While working to improve customer satisfaction, practice active listening while trying to empathize with the customer. Additionally, it’s crucial to know the product you’re representing like the back of your hand. After all, if you’re not up to date on the product you’re working with, customers can become frustrated, and misunderstandings may arise quickly.
Customer service is so important because many customers become easily frustrated with a company if they aren’t helpful. In fact, around 86% of customers will quit doing business with a company due to a bad experience. Staying positive and extending a genuine helping hand to customers can ensure customer loyalty, increased retention, and high satisfaction ratings.
While most skills are important, not all of them are worth including on your resume. For example, it’s not necessary to list basic or irrelevant skills that most people possess and perform on a daily basis. Skills such as data entry or document management are quite basic, and most customer service jobs already expect these qualities. Instead, include skills that set you apart from other applicants.