Table Of Contents
1. The Unhappy Customer ScenarioCommon Question 1: “Tell me about a time when you were dealing with an unhappy customer and how you handled that situation.” The customer is the prime concern in the hospitality industry, and you must be able to turn a frustrated customer into a repeat guest. When you answer this question, you should choose an incident where the client was very angry, but you were able to diffuse the situation. Your answer should also include your dedication to making each customer happy and your unique approach to each customer situation.
2. Use Your Hospitality ExperienceCommon Question 2: Do you use your experience at restaurants and hotels to mold your performance in your career? If you watch a hospitality expert deal with a difficult situation in a manner that makes the situation look easy, then you need to learn from that experience. Hiring managers in the hospitality industry like to hear that their employees are not only enhancing their careers through education, but also that they observe other hospitality professionals and learn from them as well. Check here Functional, Combination, Chronological hospitality resume samples.
3. Emergency PreparationCommon Question 3: Do you have basic first aid skills? If you have ever been to a resort and seen a person in distress, you may notice that all of the managers at that resort know first aid.
“If you want to advance your hospitality career, then it’s best to get a first aid certification. You’ll be an especially strong candidate if you have a story about how you were able to use your first aid skills to help a customer in distress.”