First, you must select a resume format that aligns with your experience level. There are three formats to choose from. If you have little to no work experience or career gaps, a functional resume format hones in on your skills. But, if you have several years of experience as a hotel manager, the chronological resume format is a great choice since it focuses on your work experience. If you are changing careers or have three to nine years of employment history, you will want to use a combination resume format as it allows you to focus on skills and experiences.
Once you determine the resume format you want to use, you can move forward with writing your resume sections:
Including a header section is a fundamental part of crafting a well-written and professional resume. Your header will include the contact information that the recruiter will need to contact you. You should include your name, phone number and email address. Also add your professional social media links, such as your LinkedIn profile if you have information that you feel would be helpful to your job application.
Next, you can include a resume summary. The purpose of this section is to summarize your experience and the skills that make you the ideal candidate for the position. This is just a short 2-3 sentence paragraph that hooks the hiring manager so that they want to read your entire resume. Here is an example of a resume summary statement:
“Seasoned assistant hotel manager with six years experience in the hospitality industry. Managed hotel operations to ensure the hotel ran smoothly while delivering quality guest service, pushing the guest satisfaction rating to 4.8.”
Your skills section is the perfect opportunity to showcase that you’re the right candidate for the position. Take note of the desired and required skills in the job description and highlight the words that apply to your skills. Use a bullet point list that accurately presents your skill set. Here are some typical general manager and hotel manager skills you will find in hotel manager resume samples:
- Front desk services, such as taking bookings, handling check-ins, and dealing with guest complaints and queries
- Problem-solving skills
- Communication skills
- Performance evaluations
- Understanding of food and beverage
- Accurate budgeting forecasts and cost control with room rates and renovations
- Experience working in the front office
- Ability to make strong bonds with staff members and form guest relations
- Leadership skills
- Strategic planning when organizing special events
- Ensure daily operations run smoothly by ensuring all hotel staff and departments have sufficient training.
- Improving the guest experience
- Conflict resolution
- Training new hires
Your work experience section is essential to cite your relevant experience to the hotel manager role. List your previous jobs in reverse-chronological order to ensure that the hiring manager can easily locate your most recent experience. Experience in the hospitality industry and management will be preferable. Still, many jobs such as retail, will have the transferable skills needed to succeed in a restaurant manager role.
A college education may not be required for the hotel manager job you are applying for. If this is the case, you can list your high school information. However, if you have a Bachelor’s in Hotel Management (BHM) or other higher education, be sure to list it. You should also include certifications that make you qualified to work in restaurants, such as food safety and alcohol serving.