Case Manager Resume Examples (PDF) & Job Description
Case managers play a very important role in making sure patients receive the correct treatment. Use our case manager resumes to write yours!
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Case manager resume example
Whether you’re working with patients on a one-on-one basis or ensuring that a large group of patients get the correct treatment plans and medical attention, case managers play a crucial role in patient care. Get started with your resume by using the case manager resume sample below as a base! You can easily edit it in our Resume Builder.
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Case manager resume template (text version)
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Build my resumeFour keys for a successful case manager resume
Make the most out of your architect resume with these tips:
Match your qualifications and abilities with the job.
Instead of submitting the same case manager resume to every job application, do yourself a favor and tailor your resume to the job. When you choose keywords from the job description, such as required skills or responsibilities, you increase your chances of making it past applicant tracking systems (ATS) and looking like the best candidate for the position.
Emphasize results and achievements.
While it might seem tempting to mention daily tasks, we highly recommend focusing on major achievements. Mention any organizations you’ve handled large caseloads for or give an average of how many caseloads you managed every month — be as specific as possible about what you did. When you focus on results, you give the hiring manager a clear picture of who you are as a case manager.
Show you have the right mix of hard and soft skills.
To be a successful case manager, you need to have the right combination of hard skills and soft skills. While being able to evaluate and analyze the needs and challenges of each individual, having empathy and strong communication skills are also crucial to perform the job well.
List any related certifications or credentials you have.
Not every job opening will require you to have additional certifications to get hired, but it’s still something you might want to consider to enhance your professional credentials. Some of the most recognized case manager certifications include:
- Certified Case Manager (CCM) offered by the Commission for Case Manager Certification (CCMC)
- Certified Social Work Case Manager (C-SWCM) provided by the National Association of Social Workers (NASW)
- Certified Rehabilitation Registered Nurse (CRRN) offered by the Association of Rehabilitation Nurses (ARN)
- Certified Disability Management Specialist (CDMS) offered by the Certification of Disability Management Specialists Commission (CDMSC)
- Certified Mental Health Case Manager (CMHCM) offered by the National Association of Social Workers (NASW)
Action words for your case manager resume
Instead of writing “I was responsible for…” or “I was in charge of designing…” use one of these action verbs to make your statements more powerful:
- Assessed
- Developed
- Coordinated
- Implemented
- Facilitated
- Advocated
- Collaborated
- Managed
- Supported
- Conducted
- Evaluated
- Communicated
- Documented
- Monitored
- Resolved
- Engaged
- Led
- Prioritized
- Educated
- Empowered
For a more detailed list, check our action words article.
Build my resumeChoose the right format for your resume
Organize the layout of your resume following one of these formats:
- The chronological resume format gives case managers with more than nine years of experience the space to feature their professional history.
- The functional resume format works best for case managers who have less than two years of experience, as it focuses on skills rather than experience.
- The combination resume format is the best option for mid-level case managers who have three to eight years of experience. It gives equal importance to your work history and skills.
20 key skills for your case manager resume
A professional case manager resume should have a well-balanced combination of soft and hard skills. Here are a few that might impress hiring managers:
- Case assessment
- Care coordination
- Crisis intervention
- Data analysis
- Documentation and reporting
- Resource navigation
- Legal and regulatory compliance
- Interdisciplinary collaboration
- Advocacy
- Crisis prevention
- Empathy
- Written and verbal communication skills
- Active listening
- Flexibility
- Problem-solving skills
- Patience
- Time management
- Cultural competence
- Leadership skills
- Critical thinking skills
How to write an architecture resume
Contact information
The header section of your resume contains your primary contact details, including your name, phone number and email address. You can also include links to networking or portfolio sites — like LinkedIn — that could provide further details on your professional skills and career.
Make sure this information is accurate with no mistakes, as these details will likely be the ones the hiring manager or recruiter uses to update you on the progress of your application or follow up with you on the contents of your resume.
Resume summary or objective
Write a resume summary if you have more than three years of experience as a case manager. Include your top skills and experiences relevant to the job, and don’t make it longer than three sentences. Do you need inspiration? Check this summary on resume example:
If you have less than two years of experience, write a resume objective that includes your top skills and goals of employment. Take a look at this case manager resume objective statement:
Skills
The skills section of your resume may be one of the dominant sections depending on your previous experience and the types of professional skills you have gathered. Regardless of the type of resume you choose, a strong resume includes a good combination of both hard skills and soft skills. Hard skills refer to industry-specific skills the hiring manager expects of their applicants. Soft skills refer to personal traits and interpersonal skills that support the resume.
- Organizational skills
- Excellent communication skills (both written and verbal)
- Knowledge of behavioral health
- Understanding of crisis intervention
- Experience in community outreach programs
- Mentoring
- Understanding of the foster care system
- Knowledge of catering to different disabilities
- Case file organization
- Understanding of specialist care related to substance abuse issues
- Technical skills, specifically using Microsoft Office and case management software
- Decision-making
- Health care structures
- Medical records keeping
- High-quality customer care
- Contacts for referrals to health care providers, foster care systems, community resources and social services
- Discharge planning
- Home health care
- Time management
Work history
Work experience might be the longest section of your resume depending on the resume format you choose. This may also depend on how many jobs you have previously had. A work experience section is typically a record of your tasks while working as a successful case manager. For each previous job, feature your key accomplishments.
Work in reverse chronological order. This means you start from the most recent employment experience and work backward. This ensures that you provide the hiring manager with the most up-to-date information about your skills and capabilities.
Education
Case managers usually require a bachelor’s degree in their specialty to secure a case manager job, such as in health care or nursing, social care, child care or community services. This means that this section should contain details about your degree title and the university in which you gained your qualification.
In the United States, candidates may also become certified case managers with a certificate from the Commission for Case Manager Certification (CCMC). You can also include this information under this section. Providing the correct academic support for your resume can help you in your job search and increase your chances of producing the perfect resume.
For more resume-writing tips, check our How to Make a Resume article.
Do’s and don’ts for a case manager resume
- Research the licensing and certification requirements in your state to ensure you include the relevant information in your resume and cover letter.
- Write a case manager cover letter to complete your job application and show hiring managers you're the best candidate.
- Thoroughly study the job posting to know which skills to prioritize on your resume.
- Include any information about high school achievements. This is unnecessary information and makes your resume too long.
- List employment information from more than a decade ago or employment information that is irrelevant to case management.
- Submit your resume without proofreading it first. A typo or grammatical error can negatively affect your job application.
More resume and cover letter resources
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- Resume Guide, Tips and Advice
- How to Make a Resume: 5 Tips for Writing Your Resume
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- Free Case Manager Cover Letter Examples
- The Best Social Work Cover Letter Examples
- How To Feature Nonprofit Jobs in Your Resume
FAQ: Case manager resume
Have questions? We’re here to help.
How do you describe case management on a resume?
Emphasize your skills, experiences and accomplishments in effectively assessing, coordinating and advocating for patients. Here’s what to do to create a strong case manager resume:
- Use a resume summary or objective statement to highlight your years of experience and your top case management skills.
- Create a dedicated skills section where you list relevant hard and soft skills, such as case assessment, care coordination, communication and time management.
- Use three to five bullet points per job title in the work history section to showcase your achievements as a case manager. Demonstrate your impact by using numbers. For example: “Successfully managed a caseload of XX clients, resulting in an XX% increase in client satisfaction scores.”
- Customize your resume for each position you’re applying for by highlighting experiences and skills that align with the job requirements and responsibilities.
How do you put CCM on a resume?
There are three ways to include a certification in a case management resume:
- In the professional summary at the top: “Dedicated CCM with eight years of experience advocating for special needs patients…”
- In the education section, as a bullet point below your academic background: “Certified Case Manager (CCM).”
- In its own certifications section, but we only recommend this option if you have more than one certifications to list.
What is a good summary for a manager resume?
A good case manager resume summary should be two to three sentences long, highlight your top strengths relevant to the job and include your years of experience. For example:
“Compassionate case manager with eight years of experience in providing comprehensive support and advocacy to diverse client populations. Proficient in conducting thorough assessments, developing individualized care plans and coordinating services to address clients’ needs effectively. Skilled in crisis intervention, collaboration with interdisciplinary teams and maintaining accurate documentation.”
How would you describe nurse case manager skills on a resume?
To explain your skills, you may wish to choose a functional resume that allows you to go into greater depth about your skills. You can provide brief anecdotes about your experience as a nurse case manager and explain what skills you gathered during this experience.
What is the most important thing to consider after I’ve written my case manager resume?
You need to make sure that your spelling, punctuation and grammar are all excellent before handing in your case manager resume. This is because your resume is the hiring manager’s first impression of your written communication skills. Providing a clear and grammatically correct resume is a great way to impress a hiring manager.
I have lots of experience as a case manager in the health care system. Should I make my resume two pages?
As a rule, you should try to keep your resume to one page in order to provide the recruiter or hiring manager with all the information in a concise package but if you have a wealth of relevant experience, however, you can create a two-page resume.
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