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A dispatcher answers and responds to any emergency and non-emergency calls to provide assistance or important information to different departments, often for emergency services. It’s their responsibility to retrieve information quickly, coordinate responses and maintain call logs. They need to be experts in prioritizing and organizing team activities.
The role requires multitasking and problem-solving skills, and the perfect resume will communicate this to the hiring manager to show that you can perform the role’s duties.
Your skills section is your opportunity to list hard and soft skills that will help you in your future role. If the role is an emergency dispatcher, you need to convey that you can deal with emergency responses in short time frames under extreme pressure to aid first responders and prioritize public safety. Dispatchers typically use a computer-aided dispatch system, so you should include skills that show you have the competencies needed to use the equipment. Remember to look in the job description for the specifics of the role – and use this to guide what you list in your skills section. Here are some of the skills that hiring managers are looking for:
Be sure to list your skills in bullet points on your resume to keep them concise.
Your experience section is your chance to display your previous relevant dispatch experience. List your previous jobs and highlight the duties you were responsible for. Remember, the aim is to pinpoint your relevant experience. This could be:
The point here is that you don’t necessarily need years of experience to apply for the job title advertised. The key is to share any relevant experience that you do have and help make the connection for the recruiter.
Absolutely! You should always write a cover letter to accompany your resume. The cover letter allows you to add a personal touch to your application as you expand on some of the finer details of your resume. This can include your best skills and measurable achievements in the industry.
Generally speaking, you should keep to a one-page resume format for a dispatcher role. This should allow you to share enough information in a concise, professional format. There are many dispatcher resume templates available online to help you do this.
While the role of a dispatcher may vary, the essential elements of the job will be similar. A dispatcher needs to answer the phones, listen to callers, coordinate with team members, follow up if required and ensure the smooth running of whatever work situation they are in. As a result, dispatchers need to have excellent communication skills, organizational skills and the ability to work well under pressure.
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