Call Center Cover Letter (Agent, Representative & More)
Call center workers need great customer service skills and the ability to talk on the phone all day. Use our call center cover letter samples and tips to build a great cover letter.
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Call Center Cover Letter Sample
Working at a call center requires a strong skill set. Not only do you need communication skills, but you also need sales and managerial skills, as well as skills related to the specific job. If you’re looking to write a professional cover letter for working as a call center manager or representative, here’s what you need to know.
Free call center cover letter example
A call center cover letter and a customer service cover letter have a lot in common. When you’re going to write your cover letter, here’s a call center representative cover letter example you can start with.
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Explore our complete cover letter examples selection for tips and resources tailored to every career path.
Tips for writing a call center cover letter
The first step to writing a cover letter will always be the cover letter heading. This includes your full name and contact information with your phone number and professional links, like your LinkedIn profile. This is content our Cover Letter Builder will help you create.Additionally, ensure the salutation is the hiring manager’s name. From there, you can move on to the actual content of the cover letter.
First paragraph: Introduce yourself with a hook and list your best achievements.
In the first paragraph, you need to give a good reason for the hiring manager to keep reading. Even the best cover letter tips won’t help you if the hiring manager doesn’t find your cover letter interesting and stops reading. Mention the job posting you’re applying for at the end of the first paragraph so that the hiring manager knows what position you want.
Second paragraph: Give more information about how you’re the best fit for the job
In the second paragraph, you discuss why you’re the perfect person for this job. Go over skills and work ethic that directly fits the job description. In this example, the applicant discusses her problem-solving skills, her ability to use call center software and her commitment to customer satisfaction, which she started discussing in the first paragraph.
Third paragraph: Call to action
The last paragraph is the call to action. In this example, the applicant states that she’s looking forward to sitting down with the hiring manager. This is also the place to reemphasize your enthusiasm for the opportunity and sum up your qualifications, ensuring your general cover letter reflects your genuine interest and suitability for the position.
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More cover letter and resume resources
Use our additional resources to create a professional call center cover letter and resume.
FAQ: Call center cover letters
Have questions? We’re here to help.
Do I need a cover letter to get a call center job?
Yes. It’s always a good idea to have a cover letter, no matter what type of job you’re looking for. Even a customer service representative, typically considered a fairly entry-level job, wants to get the best job seekers. A cover letter helps you stand out from the crowd while trying to find a new job. Plus, because you get to ask for the job interview actively, it makes it more likely that you’ll get past this stage of the job-hunting process.
How long should my cover letter be to get a call center job?
You should keep cover letters between half a page and 3/4 of a page or about 250-350 words. The point of a cover letter is to be a fairly short document that outlines your professional resume and gives some insight into who you are as a person. Highlight your customer service skills quickly and concisely. Never make your cover letter template longer than one page.
Does this cover letter example work if I don’t have a lot of experience?
If you don’t have much experience as a call center agent, you can still use this cover letter sample as a way to build your cover letter. Just have to focus on other elements that showcase your benefits to a hiring manager. This may include your skills, your certifications, and experiences that aren’t in the call center field but are still relevant to the work you would do as a call center employee.
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