Hotel Front Desk Representative Resume Examples

Helping hotel guests with bookings, check-ins and guest requests starts by creating a great resume. Here’s what you should highlight in the best resume:

• Hotel front desk skills
• Experience, including experience from related fields 
• Qualifications and certifications

Your choice of resume format will determine the structure of your resume. Resume formats all showcase different aspects of your professional profile. For example, if you have several years of experience in a hotel front desk role, you will want to use a chronological resume format that showcases your work experience. If you have little to no work experience, you will want to use a functional resume format that focuses on your skills, education and overall career goals. But if you have gaps in your employment history or are changing careers, a combination resume format will be the better option.   

 

Once you have decided on the resume format, you can fill out each of these resume sections with your information: 

 

 

The resume header contains your contact information. This is important as hiring managers will need to contact you. You must include your full name, location (city and state), email address and phone number. You can also include professional portfolio links showing special accomplishments or valuable experiences.   

 

 

The next section is your resume summary or resume objective. This 2-3 sentence paragraph provides the hiring manager with a summary of your skills and experience. In a resume summary, you should include your best skills to grab the hiring manager’s attention. You should also summarize your years of experience in the hospitality industry. Include specific information about hotel and guest services.   

 

If you’re an entry-level candidate, you can use a resume objective. This is similar in length to a resume summary but instead focuses on your career intentions and goals. You can explain why your knowledge of hotel service and customer service skills compensates for a lack of experience.  

 

 

The best hotel front desk resume will have the skills that demonstrate your full competency. You’ll need the right combination of hard skills and soft skills to do this. Hard skills are specific to hotel front desk jobs and are gained through training and experience, such as hotel management. Soft skills aren’t specific to a job role but reflect your interpersonal skills and how well you work with others. Refer to the job description to select the correct skills to include in the perfect resume.   

 

Here are some bullet points with common skills listed on a hotel front desk resume:

• Organizational skills 
• Collaborating with team members 
• Navigating reservation systems 
• Controlling occupancy 
• Completing special requests
• Processing credit cards 
• Microsoft Office (Excel, PowerPoint, Word) 
• Working with concierges
• Communication skills 
• Processing guest complaints
• Assisting with hotel reservations 
• Desk operations and administration 
• Assuring guest satisfaction 

Work history  

 

In your work history section, you want to list all your previous, relevant jobs in reverse-chronological order with your most recent job listed first. For each job, include 3-5 bullet points with your job responsibilities and most important accomplishments. You can also include the employer’s details such as company name and the dates you started and finished.   

 

Be sure to include any jobs you can relate to a hotel front desk job, including summer jobs in the hospitality industry or even the food service industry. Connecting customer service skills to the hotel front desk job you are applying for will show the recruiter how much experience you have.  

 

 

You don’t typically need formal qualifications for a hotel front desk role. A high school diploma is usually sufficient. However, if you do have a college education or hospitality management certifications, such as a Certified Front Desk Manager or a Certified Front Desk Representative, be sure to list them.

Here are some do’s and don’ts for a hotel front desk resume:

 

Do:

• Use a resume builder or resume template to provide structure to your resume. 
• Read the job description for keywords, then add these keywords to your resume. This can help get past applicant tracking systems (ATS).
• Proofread your resume before you submit it. A resume with spelling, punctuation or grammatical errors will not reflect well on you.

Don’t:

• Include your high school GPA unless specifically mentioned. A recruiter will only care that you received your diploma.
• Forget to use a hotel front desk resume sample to inspire your resume content.
• Make your resume sections overly long with long sentences or complicated language. Always use short, succinct bullet points to make your resume easy to read.