Most of the time, you’ll need to include both hard skills and soft skills. Hard skills help you do the job and help an office manager, while soft skills allow you to communicate with other people more effectively.
No. It’s expected that you have basic Microsoft Office skills if you’re applying to be a receptionist. Instead, learn more about how to use Microsoft Office applications, like Microsoft Excel, and showcase those advanced skills (e.g., getting a certification in Excel, or listing a previous experience where you used Excel). Advanced skills will get you more attention from a hiring manager than basic ones, especially if you can back them up in practice.
It’s always good to get specific about your skills. For example, if you’re applying to a medical receptionist job, you can indicate previous medical receptionist experience and knowledge. This can help you showcase that you know how to do a specific job, not just that you’re good at administrative skills.
Your best resume format depends on your experience and how you’re using that experience. If you have many years of experience, the chronological resume format will typically be the right option, but if you have fewer years of experience, the functional or combination format might work best. Your best option will always be to look at receptionist resume samples and use these resume examples to build your own resume.