Customer Service Manager Resume Examples For This Year

A customer service manager resume needs to highlight both your skills and your customer service experience. Remember, a hiring manager mostly just wants to make sure that you can do your job. The better you are at maintaining customer satisfaction, the more likely a hiring manager will be to bring you in for an interview.

Your resume structure will depend on the resume format you choose. A chronological format is the most common for resumes of all types, including the customer service manager resume, as it places emphasis on work history. No matter what resume format you choose, however, a customer service manager resume example will typically include these headings:

 

 

The header is technically part of the resume design. This section at the top of the resume includes your full name, contact information like your phone number, and professional social media links, such as your LinkedIn profile.

 

 

The first official section on any resume should be your resume summary or resume objective. It’s a two to three-sentence paragraph at the very top of the resume that lets recruiters get an understanding of your top skills and experiences. An objective (which is more useful for first-time job seekers)  also includes a statement about your career goals.

 

 

You need a wide variety of customer service skills to work as a customer service representative, and you need even more to work as a manager. Here are a few bullet points to consider using for your resume:

• Communication skills
• Interpersonal skills
• Knowledge of sales metrics
• Understanding company policies
• CRM software
• Addressing customer complaints and customer issues
• Maintaining customer relationships
• Providing customer support
• Working with customer service team members
• Merchandising and other advertising
• Sales management
• Problem-solving
• Maintaining a high satisfaction rating
• Time management

Note that this list includes both soft skills and hard skills. Featuring both these types of skills is ultra-important as a manager. 

 

 

Your work experience section should include all of the relevant work experience you’ve had over the last ten years. Look at other customer service manager resume samples to see how they organize their work history sections. You can include other job titles in your work experience, like working at a call center or working in a supervisory manner at other jobs outside of a customer service department.

 

 

The last section is typically your education section. This section should include any formal schooling you have. Typically, you need at least a bachelor’s degree to get a job as a customer service manager, although your major may be in a variety of customer service-related fields. It’s also important that you include certifications here (e.g., project management certification) if you have any.

Do:

• Include plenty of experience. The more experience you have in a typical customer service capacity, the more qualifications you can display to be a customer service manager.
• Highlight specific competencies that the job description cites. This makes it easier for a hiring manager to see you in this specific role.
• See if there are any training programs the company offers that you’re interested in. This can give you insight into what you can do at the company to get better.

Don’t:

• List your high school experience on your resume if you have college experience. High school experience is assumed if you have college experience.
• Include social media links that aren’t professional social media profiles online. Personal social media profiles should never be included on your professional resume.
• Say anything that indicates you’re planning to switch jobs anytime soon. Manager retention is an important part of the hiring process, and this can easily disqualify you.